Frequently asked questions
Have questions before you get started? We’re here to help.
Is there a trial period?
Instead of a limited trial period, we offer the Standard plan with no fixed fees on a monthly cadence. This allows you to take your time to install and configure Recharge for free, and not pay a single cent until you get your first paying subscriber.
What is the billing schedule?
The Recharge billing period is monthly, and the amount is charged upon completion of the billing period.
How does pricing work?
Depending on the plan you select, your monthly charges may include a fixed monthly fee, plus variable fees based on usage. Please review the pricing plans to compare your options.
How is usage-based pricing calculated?
Usage fees differ by plan and only apply to all transactions processed by Recharge per month. Pricing includes a fee for each transaction, plus 1% of the total amount processed by Recharge in the latest billing period.
Is the pricing for Recharge distinct from ecommerce platform fees?
Yes. All pricing for Recharge is in addition to any other services or solutions your store may utilize, such as your ecommerce platform, payment processor, and any other ecommerce applications.
Is pricing for Recharge any different for merchants on Shopify Plus?
Merchants using Shopify Plus may be eligible for discounted pricing through our Enterprise plan. Please contact our Sales team for more information.
Can the fee go any lower than 1%?
Yes. Through the Enterprise Plan, custom pricing, including discounts, is available to merchants with high processing volumes. To learn more, please contact our Sales team.
Is there a contract?
The Standard and Pro plans are offered on month-to-month contracts. Longer term contracts are available with the Enterprise plan.